Sales Support / Support Renewal consultant (f/m) für Düsseldorf /
On behalf of an international successful company we are looking for a Services Inside Sales Senior Specialist (f/m) during maternity leave. This is a challenging opportunity for an individual with a solid commercial background, with excellent customer service skills/sales support experience to join our client in Düsseldorf / Ratingen. You are responsible for the renewal of maintenance services agreements.
EXPECTATIONS AND TASKS
- Be responsible for maximizing product support renewal revenue, and customer satisfaction
- Generating support renewal quotes in a timely as to ensure that all customer support contracts are current and updated
- Applying your excellent time management /organizational skills to close the revenues opportunities in time
- Communicating to customers by responding to account inquiries, addressing problems, or discussing concerns and/or suggestions
- Liaising with Sales, Customer Interaction Center (CIC), and other departments to solve /help with a solution of a non-technical customer issue.
- Maintaining customer license and support data accurately
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelor’s or Master’s degree in business or a related discipline
- Being fluent in German and English (oral and writing), French is a plus
- Problem solving and teamwork skills as well as a commitment to customer satisfaction
- Excellent communications and customer service skills
- Well organized and excellent attention to detail
- Minimum of one year of relevant experience
- Prior experience in contract renewals, sales support/administration and/or customer service.
If you have any further questions please do not hesitate to contact Mr. Tom Sander.
T +49 (0) 6227- 765 159
M +49 1522 2726018
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