(Junior) Technical Account Manager (m/w) in München asap

Für ein renommiertes IT Unternehmen in München suchen wir einen Technical Account Manager für den CRM Bereich. Es geht um das Onboarden von Neukunden, die Onlineshops bei unserem Kunden gehosted haben. Sie müssen auf technische Anfragen per Email/Telefon schnell reagieren und gut mit kritischen Situationen umgehen können. Entsprechendes IT-Wissen ist wichtig, um mit den Kunden auf Augenhöhe kommunizieren zu können.

•Manage, escalate and drive satisfactory resolution of customers’ technical support, service and infrastructure issues.
•Proactively and reactively interface on-site with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer and day-to-day operation of our clients Managed Services.
•Provide information and recommend best practices for the management of our clients technologies in accordance with the Operations Framework (HOF).
•Proactively monitor technical issues pertaining to our clients Managed Services and make recommendations to reduce the risk/impact of similar future problems.
•Develop and maintain strong working relationships with Service Readiness, Support Engineers, Product Groups & other technical resources.
•Maintain and expand working knowledge of current and pre-released clients systems and products, as well as their integration and methods of support delivery.
•Maintain current on industry issues and competitive products.
•Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support.

Qualifications
•Minimum of 5 years experience in the high tech industry.
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